How 80% of my tickets get closed and never re-opened again. The Definition of Done
In this post I'll explain how to close tickets so they won't be given back to you, saving everyone time, increasing your productivity and making you look like the rock star you are. First you must understand that to become more productive than the good or average folk you must save time for yourself and for the people around you. How much time can be wasted by a minor and simple bug that you forgot to fix? Imagine a minor, overlooked bug that was found a couple of months after you fixed an issue. The customer has to call for help, the help desk person has to answer the phone and document the incident, the incident is reported to the Project Manager or Tester, and they have to replicate and create the tickets for the issue and assign it to you. You'll then have to read the code, the requirements and re-learn that piece of code. With a minor bug you'll probably fix it in ten minutes. Now the ticket must be tested, an updated build be created and prepared for